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      Join us to create the future
      With struggle, there will be growth; with contribution, there will be harvest; we look forward to your joining

      Technical Support Marketing System FAQ Downloads

      Technical Support

        We have an experienced team, offering our customers additional b_enefits with Application-specific advice, both by phone and on site, by our after-sales and field service, our product management staff, engineers and technicians.

      We offer opportunities of testing/using/practice in our tool factory or stone factory for those new users who are not familiar with ZHONGZHI’s products.

          Reliable delivery based on detailed planning, well-planned logistics, and a high degree of operating flexibility through our order service department.

          Highly-developed basic research to generate know-how and manufacture tools with a technical standard that leads the world, meeting the high requirements of our customers.

          Guarantees/Warranties/Terms and Conditions

      If our product has any quality problem, we will make prompt response to customers’ requests.

         “ZHONGZHI” guarantees its products against defects in materials and workmanship for six months from the date of purchase.This warranty is exclusively limited to the replacement or repair of defective products at “ZHONGZHI” ‘s option, free of charge.

         “ZHONGZHI” promise to reply with resonable explain within 48 hours (Not including holiday) on receipt of any customer’s Feedback or complaint. Our office or agent in Germany, Polland, Ukraine, Russia,Australia,Spain,and Swiss, etc.. They can inspect the using conditions and give a most suitable solution.

         “ZHONGZHI” reserves right to pro-rate any warranty based on tool life prior to failure.

         The warranty does not cover damages caused by abuse, misuse or normal wear from usage. Before the using, we will supply new users the best parameters for reference.

         This user assumes the responsibility of determining the suitability of the products for his intended use.

         In no event shall “ZHONGZHI” be reliable for incidental or consequential damages of any kind whatsoever.

      Service Hotline

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